Return & Refund Policy
Effective Date: 4 November 2026
At Baahar Fragrance, customer satisfaction is important to us. We take great care in selecting, packaging and delivering our products. However, if you receive a damaged, defective or incorrect product, we are here to help.
Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We accept return or replacement requests only under the following circumstances:
The product received is damaged during transit.
The product received is defective or faulty.
You have received a product different from what you ordered.
The product is missing essential components or items from your order.
To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.
2. Non-Returnable Products
For hygiene, safety and product protection reasons, the following products are not eligible for return or exchange:
Perfumes and attars that have been opened, used or sprayed.
Bakhoor, dhoop sticks and other fragrance products that have been opened or used.
Body creams and personal care products with broken seals or opened packaging.
Products damaged due to improper handling or misuse after delivery.
Products returned without their original packaging, labels or accessories.
We recommend checking your order carefully before opening or using the products.
3. Mandatory Unboxing Video
To ensure a fair and transparent resolution process, an unboxing video is mandatory for all claims involving damaged, defective, missing or incorrect products.
Please follow these guidelines:
Record a continuous, unedited video while opening the parcel.
Ensure the shipping label and package condition are visible.
Clearly show the product and any damage or discrepancy.
Do not discard the original packaging until your concern is resolved.
Claims submitted without sufficient supporting evidence may not be eligible for return or replacement.
4. How to Request a Return or Replacement
If you receive a damaged, defective or incorrect product, follow these steps:
Contact our customer support team within 48 hours of delivery.
Share your order number and registered mobile number.
Provide the unboxing video and clear photographs of the issue.
Our team will review your request and verify the concern.
Once approved, we will guide you through the return or replacement process.
Please do not ship any product back without receiving confirmation and instructions from our team.
5. Refund Policy
Refunds are applicable only for approved return requests, subject to our inspection and verification process.
Once the returned product is received and passes quality inspection, the refund will be initiated.
Approved refunds will generally be processed within 5–7 business days.
Refunds will be credited to the original payment method wherever possible.
For Cash on Delivery orders, customers may be asked to provide valid bank account or UPI details for an approved refund.
The actual time taken for the amount to reflect in your account may depend on your bank or payment provider.
6. Exchange & Replacement
If you receive a damaged, defective or incorrect product, we may offer a replacement, subject to product availability and successful verification of the claim.
If the same product is unavailable, our team will assist you with an appropriate resolution, which may include an eligible refund.
7. Order Cancellation
Cancellation requests may be accepted before the order is processed or dispatched.
Once an order has been shipped, cancellation may not be possible.
Orders placed using Cash on Delivery may be subject to confirmation before dispatch.
Baahar Fragrance reserves the right to cancel orders in cases of incorrect pricing, stock unavailability, suspected fraudulent activity or other genuine operational reasons.
For prepaid orders cancelled and approved before dispatch, applicable refunds will be processed to the original payment method.
8. Return Shipping Charges
If the return or replacement is approved due to a damaged, defective or incorrect product supplied by us, Baahar Fragrance will coordinate the appropriate resolution.
Returns requested for reasons not covered under our return eligibility conditions may not be accepted.
9. Important Conditions
Products must be returned with their original packaging and accessories, wherever applicable.
Products showing signs of usage, tampering or customer-caused damage may not qualify for a return or replacement.
All return and refund requests are subject to verification and approval.
Baahar Fragrance reserves the right to reject claims that do not meet the conditions outlined in this policy.
10. Contact Us
For any questions or assistance regarding returns, replacements or refunds, please contact us:
Baahar Fragrance
Website: www.baaharfragrance.mycatalog.io
Email: [Add Your Support Email]
Phone: 799110968
Our customer support team will be happy to assist you.
Baahar Fragrance – A World of Fragrance, An Expression of You.